|If the complaint is escalated to the Authority, the Authority will analyze the response and re-address the bank||Mission We receive consumer complaints and handle them fairly and transparently within a specified period of time in addition to offering financial education and taking advantage of the best international practices in this area in order to ensure financial soundness for individuals|
|It believes that consumer protection starts with providing an efficient system to receive and address consumer complaints fairly and transparently, thereby enhancing honesty and integrity in financial dealings among all parties||SAMA also believes that consumer protection goes closely in line with enhancing financial literacy to equip individuals with the necessary knowledge that guarantees protection and immunity against financial difficulties which may be faced in their various stages of life|
The customer inquires about the responses through the on-site complaints system, using the complaint number.
|The Bank shall reply, and the Authority reviews, analyzes, and send an alert to the customer||More about SAMACares: SAMACares Portal:|
|The customer chooses the type of complaint||The customer selects the bank to file the complaint against, compiles the data, holds the attachments for his complaint, and presses Submit the complaint|
Saudi Central Bank welcomes you in our Recruitment Page, and we appreciate your interest in joining Saudi Central Bank, as we are keen in attracting highly qualified candidates to help achieve Saudi Central Bank as strategic goals.18